| Quality of Service | Very Dissatisfied | Dissatisfied | Neutral | Satisfied | Very Satisfied |
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| Professionalism | Very Dissatisfied | Dissatisfied | Neutral | Satisfied | Very Satisfied |
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| Timeliness | Very Dissatisfied | Dissatisfied | Neutral | Satisfied | Very Satisfied |
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| Communication | Very Dissatisfied | Dissatisfied | Neutral | Satisfied | Very Satisfied |